Refund Policy
Last Updated: 19/11/224
At Mayzium, your satisfaction is our priority. As a premier SMM (Social Media Marketing) panel, we strive to provide top-tier services that meet your social media growth needs. However, we understand that situations may arise where a refund may be necessary. This policy outlines the conditions for refunds and the procedures you need to follow.
1. General Overview
This refund policy ensures transparency and fairness for both parties. By using our SMM services, you agree to the terms outlined below. Refunds will be processed in accordance with these terms.
2. Eligibility for Refunds
Refunds may be issued under the following circumstances:
Non-Delivery of Service: If a service is not delivered within the stated timeframe and there has been no reasonable explanation or communication regarding the delay, you may request a full or partial refund.
Service Discrepancy: If the service delivered differs significantly from what was promised or described at the time of purchase, you may be eligible for a refund.
Technical Failures: If technical issues on our end prevent the service from being executed, a refund may be considered.
3. Non-Refundable Services
Certain services and fees are non-refundable:
Completed Services: Once a service has been marked as fully delivered and verified by you, it is non-refundable.
Low-Quality Claims: Due to the nature of SMM services, variations in quality are possible. Refunds for perceived quality issues may not be granted if the service meets the standard industry benchmarks.
Third-Party Platform Policies: If a social media platform (e.g., Instagram, YouTube) enforces changes or restrictions that impact the delivery or longevity of services, refunds will not be provided.
4. Refund Process
To request a refund, please follow these steps:
1. Initiate Contact: Email our support team at support@mayzium.com with your order ID and a brief explanation of your refund request.
2. Review Timeline: We will assess your request and respond within 7-14 business days.
3. Approval and Processing: If the refund is approved, you will receive a confirmation email. Refunds may take up to 5-10 business days to reflect in your account, depending on your payment method.
5. Conditions for Refund Approval
Timeliness: Refund requests must be made within 7 days of the service being marked as completed.
Documentation: Provide any relevant documentation, such as screenshots or evidence, to support your claim.
Original Payment Method: Refunds will only be issued to the original payment method used during the transaction.
6. Cancellation Policy
Pre-Service Cancellation: If you cancel an order before the service has begun, you are eligible for a full refund.
Cancellation During Service: For services already underway, partial refunds may be granted based on the work completed at the time of cancellation.
7. Dispute Resolution
If a refund request leads to a dispute, we will work with you to resolve the issue amicably. For more complex cases, we may require additional information to support the investigation.
8. Changes to This Policy
Mayzium reserves the right to modify this refund policy at any time. Any updates will be posted on this page, and it is your responsibility to review the policy periodically.
Contact Information
If you have any questions or need further clarification regarding our refund policy, please reach out to us at:
Email: support@mayzium.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Time Zone)
We value your business and are committed to providing you with reliable and effective SMM solutions.
Thank you for choosing Mayzium as your trusted partner for social media growth.
